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Wheelchair users

At Three Mills, there is a section of the route that isn’t accessible for wheelchair users due to cobblestones and a steep slope. We have highlighted an alternative route on our downloadable map, however, this route also includes a 20m stretch of cobblestones outside The House Mill that cannot be detoured via smooth ground. It should also be noted that the alternative route is close to a main road.

Please note: unfortunately, the lift at Star Lane station is out of order until the end of June.

Accessible facilities

There are accessible toilet facilities at various points along the route of The Line. We do not monitor the toilets but aim to provide up to date information about accessibility and opening times. The Changing Places website is a helpful resource to find open and accessible toilets near you. The below facilities have various accessibility features. Please refer to the website for details.

Westfield Stratford First Floor 10am – 9pm

Westfield Stratford Ground Floor 10am – 9pm

London Aquatics Centre 6am – 10.30pm

Olympic Park Toilets 8am – 12am

Cody Dock 9am – 5.30pm

New City Hall 8.30am – 5.30pm

O2 Arena – North Greenwich 9.30am – 7pm

Other toilets

Jim & Tonic Restaurant 8am – 11pm

Audio content

We have produced audio tours with artists and experts that interpret our exhibition and engagement programme. These can be listened to on our digital guide on the Bloomberg Connects app.

Subtitled video content

All the videos hosted on our website include subtitles.

Guided walks

  • Wellbeing walks
  • BSL interpreted guided tours – we are currently developing these and will be delivering more in 2024
  • Bespoke walks for groups with specific needs can be arranged. Please get in touch via email or phone.

Further information

We are currently implementing recommendations from an access review to improve and enhance the experience of The Line for all visitors.

If you need information on this website in a different format like accessible PDF, large print, easy read, or audio recording:

If you have any other queries or require any assistance ahead of your visit, please call or email us and we’ll be happy to help

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